5ringgit.com.my does not issue cash refunds on returns. If you have chosen the wrong size or are not happy with the style, we can issue you with a credit note which can be used to purchase a different item on the online store (replacements are subject to stock availability).
Please notify 5ringgit.com.my within 7 days if you would like to exchange an item. Exchange items should be received within 14 days from date of notification for exchange. Please ensure that any items that are returned have all the tags attached, is new and unused with the original packaging. 5ringgit.com.my reserves the right to decline a returned item if deemed to have been already used.
The shipping fee will not be included on your credit note, the amount issued on the credit note will be the value of the item only. Return shipping is at the cost and liability of the purchaser and the credit note will only be issued once the goods have been received in good order.
If the item you received is damaged, 5ringgit.com.my will issue a replacement or a full cash refund (depending on the situation). Refunds will only be issued once the damaged item has been received by 5ringgit.com.my. 5ringgit.com.my will confirm receipt and the refund will be processed within 7 working days of receipt.
The refund amount will include: original purchase amount (item plus shipping) and cost of return shipping (please ensure this is marked clearly on the outside of the returned package or is communicated to 5ringgit.com.my before refund is processed. 5ringgit.com.my will not process the cost of return shipping separately).
Please ensure that any items that are returned have all the tags attached, is new and unused/unworn with the original packaging.